We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
We collect your personal information in order to provide and continually improve our
products and services.Information You Give Us: We receive and store any information you provide in relation to Aisland Agora Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
Automatic Information: We automatically collect and store certain types of information about your use of Aisland Agora Services, including information about your interaction with content and services available through Aisland Agora Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Aisland Agora Services and other content served by or on behalf of Aisland Agora on other websites.
Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
Here are the types of personal information we collect:
Purpose of the Data Collection
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve Aisland Agora Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Aisland Agora Services.
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Aisland Agora Services.
Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you. We use your personal information to communicate with you in relation to Aisland Agora Services via different channels (e.g., by phone, email, chat).
Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Aisland Agora, and others. We may also use scoring methods to assess and manage credit risks.
Keeping track of your specified preferences. This allows us to honor your preferences, such as whether or not you would like to see interest-based ads. You may set your preferences through Your Account.
Keeping track of items stored in your shopping basket.
Conducting research and diagnostics to improve Aisland Agora content, products, and services.
Preventing fraudulent activity.
Delivering content, including ads, relevant to your interests on Aisland Agora sites.
Reporting. This allows us to measure and analyze the performance of our services.
Aisland Agora's cookies allow you to take advantage of some of Aisland Agora's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Aisland Agora products and services that require you to sign in.
You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.
Information about our customers is an important part of our business, and we are not in the business of selling our customers'
personal information to others. We share customers' personal information only as described below:Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through
Aisland Agora Services. For example, you can order products from third parties through our stores, download applications from third-party application providers from our App Store, and enable third-party skills through our
AI services. We also offer services or sell product lines jointly with third-party businesses, such as co-branded credit cards. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of Aisland Agora and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Aisland Agora, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties,
and you will have an opportunity to choose not to share the information.
We design our systems with your security and privacy in mind.
We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal
information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorized access and loss of data.
You can control these features and configure them based on your needs.
It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications.
We recommend using a unique password for your Aisland Agora account that is not used for other online accounts.
Be sure to sign off when finished using a shared computer.
Third-Party Advertisers and Links to Other Websites:
Aisland Agora Services may include third-party advertising and links to other websites and apps.
Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and
relevant Aisland Agora ads and to measure their effectiveness. We never share your name or other information that directly identifies you
when we do this. Instead, we use an advertising identifier like a cookie or other device identifier.
For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event
so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you
relevant ads from other advertisers.
Aisland Agora does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use
Aisland Agora Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under
the age of 18 without the consent of the child's parent or guardian.
Information You Give Us When You Use Aisland Agora Servicessearch or shop for products or services in our store;
add or remove an item from your cart, or place an order through or use Aisland Agora Services;
download, stream, view, or use content on a device or through a service or application on a device;
provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile;
upload your contacts;
configure your settings on, provide data access permissions for, or interact with an Aisland Agora device or service;
provide information in your Seller Account, Buyer Account, Developer account , or any other account we make available that allows you to develop or offer software, goods, or services to Aisland Agora customers;
offer your products or services on or through Aisland Agora Services;
communicate with us by phone, email, or otherwise;
complete a questionnaire, a support ticket, or a contest entry form;
upload or stream images, videos or other files to Aisland Agora Services;
use our services;
compile Playlists, Watchlists, Wish Lists or other gift registries;
participate in Discussion Boards or other community features;
provide and rate Reviews;
specify a Special Occasion Reminder; or employ Product Availability Alerts , such as Available to Order Notifications.
You provide information to us when you:
As a result of those actions, you might supply us with such information as:
identifying information such as your name, address, and phone numbers;
your location information;
your IP address;
people, addresses and phone numbers listed in your Addresses;
email addresses of your friends and other people;
content of reviews and emails to us;
personal description and photograph in Your Profile;
images and videos collected or stored in connection with Aisland Agora Services;
information and documents regarding identity, including Social Security and driver's license numbers;
corporate and financial information;
credit history information; and
device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other Aisland Agora devices.
Examples of the information we collect and analyze include:
the internet protocol (IP) address used to connect your computer to the internet;
login, email address, and password;
the location of your device or computer;
content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
Aisland Agora Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
version and time zone settings;
purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers;
the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
phone numbers used to call our customer service number; and
images or videos when you shop in our stores, or stores using Aisland Agora Services.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Examples of information we receive from other sources include:
updated delivery and address information from our carriers or other third parties, which we use to correct our records
and deliver your next purchase or communication more easily;
account information, purchase or redemption information, and page-view information from some merchants with which we
operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
information about your interactions with products and services offered by our subsidiaries;
search results and links, including paid listings (such as Sponsored Links);
information about internet-connected devices and services linked with Aisland Agora; and
credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Examples of information you can access through Aisland Agora Services include:
status of recent orders (including subscriptions);
your complete order history;
personally identifiable information (including name, email, password, and address book);
payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings);
email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries);
your content, devices, services, and related settings, and communications and personalized advertising preferences;
content that you recently viewed;
voice recordings associated with your account;
Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in Seller dashboard.
If you are a developer participating in our Developer Services Program, you can access your account and other information, and adjust your communications preferences, by updating your accounts in the Developer dashboard.